Consumer protections


Policymakers should adopt consumer protections and ratemaking practices that:

  • support the goal of affordable water;
  • minimize rate shock;
  • establish fair billing and submetering practices; and
  • provide reasonable disconnection procedures and budget billing plans.

Policymakers should also:

  • adopt consumer protections that apply to submetered and estimated water and wastewater bills, including billing standards, limitations on billing and service fees, the right to inspect and verify bills, and disclosure of the billing method prior to lease signing;
  • ensure that all property owners and landlords of multifamily dwellings engage in best practices that minimize water bills, including leak repair and paying for common area usage; and
  • require landlords to use billing and cost-allocation methods that reasonably reflect each unit’s consumption.