Consumer protections


Travel should include consumer protections, including transparent pricing and access to redress. Add-on fees should be reasonable, proportional to the cost incurred by the travel provider, and disclosed prior to sale. This includes fees for luggage, seat assignments, and flight cancellations. Consumers should also be able to contact travel providers by phone without excessive wait times. 

Travel providers should be required to seat families, as well as travelers and their caregivers, together without charging added fees. 

Travel providers should offer full refunds for canceled travel during declared emergencies. If they instead provide future travel credits, they should be for long enough that consumers have a reasonable opportunity to use or extend them after the major emergency or crisis has ended.