Innovation for All

New technologies have tremendous potential to transform the lives of all people. Yet people age 50 and older and traditionally-underserved market populations are not always able to take advantage of these innovations. More needs to be done to ensure that products and services are available to and accessible for all populations.

Universal design is an approach to creating environments and products so they can be used by all people to the greatest extent possible. It is used to create products and services that can be adjusted or modified to meet people’s individual needs. For example, smartphones can integrate voice technology to describe what is on the screen, even when using the camera to take a picture. This allows people who are blind to use them without having to order a special product. However, the rate at which technology is accelerating may leave some people behind. One way to counter this trend is to ensure that people with disabilities and older populations are at the table when products and services are being designed. It is important to sustain a dialogue between tech innovators and these populations to allow everyone in society to benefit from innovation.

The sharing economy is an emerging economic model in which technology platform companies help connect individuals to exchange goods and services. It is also known as the gig economy, collaborative economy, on-demand economy, and peer-to-peer economy. It has the potential to help all people, including those with low incomes. Individuals can generate income, rent out existing assets, and more easily rent others’ assets to avoid buying big-ticket items such as cars. For example, older adults and others are increasingly generating income by renting out a room, apartment, or house on a short-term basis. This is an important income source. But in some especially tight housing markets, there is some evidence that an influx of short-term rental units may decrease the supply of longer-term housing and increase rents. It is critically important that access to products and services in the sharing economy be provided in a nondiscriminatory manner and be available to all. Questions remain as to whether this is the case. Ongoing data analysis is needed to ensure equal access and quality.

For example, transportation network companies, such as Uber and Lyft, connect people seeking rides with those providing rides (see also Chapter 9, Livable Communities –Mobility on Demand—Transportation Network Company policy). Yet some have questioned whether TNCs are providing equal access to services regardless of characteristics such as race, gender, and disability status. In addition, evidence has emerged that implicit biases may be affecting the ability of those renting out rooms or homes on a short-term basis to do so on a nondiscriminatory basis. As a result, the largest platform has put in place changes to promote nondiscrimination, such as only sharing a guest’s photo after a rental has been booked.

Empowering consumers with full information will allow them to use the sharing economy effectively if they choose to do so. For example, they may need information about the benefits and drawbacks of the technology, how the platforms work, the importance of carrying adequate insurance in case of accidents, and how to resolve disputes if they arise. They may also need access to the technology, such as smartphones, that enable use of the services.