Hospitals sometimes fail to respect patients’ wishes when they deny visitation by close friends, partners, and other non-family members. The Department of Health and Human Services has issued rules requiring hospitals that participate in Medicare or Medicaid to respect patients’ right to designate visitors. Specifically, the rules require hospitals to have written visitation policies; inform patients of their right to designate visitors, including a same-sex spouse or domestic partner; and not discriminate on the basis of sexual orientation, gender identity, or other characteristics. Respect for patients’ autonomy and the right to self-determination are essential features of a high-quality health system. However, research indicates that some health care providers and institutions fail to honor the decisions—or implement the directives—of competent patients and their legal surrogates.
When adults lack decision-making capacity or the ability to communicate their decisions, the duty to make decisions falls to others. Currently, every state permits competent adults to execute advance directives, such as a living will and a durable power of attorney for health care. Health care provider are required to inform individuals of their right to execute such documents.
Living wills allow people to make known their treatment wishes under specific circumstances, and durable powers of attorney for health care allow them to appoint a surrogate decision-maker to act for them if they are unable to communicate their wishes. However, confusion is common with regard to the appropriate content of advance directives.
Despite the legality of advance directives in every state, concerns have been raised about the failure of health care providers to implement their provisions. Most states have adopted a strategy to address this failure: Provider Orders for Life-Sustaining Treatment (POLST). By securing a clinician’s signature on a document detailing a person’s treatment wishes, the POLST protocol ensures that the wishes of patients with terminal and advanced chronic progressive illnesses will be carried out both in and outside health care settings. In some states, the protocols are called Medical Orders for Life-Sustaining Treatment (MOLST).
POLST forms complement advance care planning and advance directives by ensuring that life support interventions are discussed with a physician, informed by the patient’s wishes, and reflected in a highly visible set of medical orders that follow the patient not just across care settings but also to their homes. The execution of a POLST is particularly important outside health care settings because without medical orders to withhold specific treatments—such as cardiopulmonary resuscitation—emergency responders may not honor the provisions of an advance directive because of concerns about legal liability.
Since Oregon developed the POLST form, most states have implemented similar protocols. Studies have demonstrated their effectiveness in ensuring that patients’ wishes are carried out Several of these states have seen an increase in the number of completed forms after allowing nurse practitioners and other Advance Practice Registered Nurses to sign POLST (see also this chapter’s sections on Health Care Workforce Licensing And Continuing Education for policy on APRNs signing these documents.)
PATIENTS’ RIGHTS AND INCREASING USE OF ADVANCE DIRECTIVES: Policy
Protecting patients’ rights
The federal government should play a strong role in protecting patients’ rights to direct their care and make other decisions. All patients have the right to designate the visitors they want in the hospital, without regard to marital status, status as a family member, sexual orientation, or other factors. Designated visitors should include individuals designated by legally valid advance directives such as health care powers of attorney.
Federal legislation should require that all Medicare and Medicaid providers inform patients, both orally and in writing, of their rights upon admission. Written consent forms should be detailed and specific, so that a patient’s consent is truly informed, and should clearly provide patients with the right to refuse certain medical practices without fear of reprisal or discontinuation of medical treatment.
Federal and state legislation should include:
- a mechanism that lets patients and residents play an independent role in enforcing the law and regulations,
- penalties severe enough to protect those who complain and to deter offensive conduct, and
- a grievance mechanism with an appropriate appeals procedure.
States should enact legislation that protects the rights of terminally ill patients to be treated at all times with dignity, respect, and kindness; maintained in a comfortable state without pain; and permitted to refuse medical treatment.
Supporting advance directives and advance care planning
The federal government and states should encourage advance care planning. They should establish and support decision-making protocols such as Provider Orders for Life-Sustaining Treatment to ensure that patients’ wishes are appropriately translated into visible and portable medical orders that address such medical contingencies as hospitalization, cardiopulmonary resuscitation, artificial nutrition and hydration, antibiotics, and artificial ventilation.
Further, states should enact laws that:
- provide guidelines for advance directives, such as “do not resuscitate” orders that protect incapacitated adults’ right to refuse life-sustaining treatment when they are not in a health care facility;
- establish a non-judicial means (such as mediation) for resolving disputes that may arise in the implementation of advance directives; and
- ensure that advance directives accompany a person who moves from one facility to another.
Default surrogacy laws
Policymakers should authorize non-judicial surrogate decision-making in the event that an incapacitated patient has not executed an advance directive.
Such legislation should:
- include a definition of and non-judicial process for determining incapacity;
- detail who, in order of priority, may make health care decisions for the incapacitated individual, including provisions for “unbefriended” patients without relatives or friends;
- establish the standard to be used in making decisions—preferably the patient’s expressed wishes, the “substituted judgment test” (i.e., what the patient would have wanted, if the wishes were known to the surrogate), or if the wishes are unknown, the patient’s best interests based on all relevant information available to the surrogate;
- include provisions for the resolution of disputes that may arise; and
- provide that a surrogate decision-maker’s authority is equal to that of an agent or proxy appointed in an advance directive.