AARP Hearing Center
Background
People with all types of disabilities benefit from access to data and communications technology. For some, though, using the telephone or other technology can be difficult. Federal law requires telecommunications equipment manufacturers and service providers to make their products and services accessible to people with disabilities. If access is not “readily achievable,” the law requires that devices and services be compatible to the extent possible with the specialized equipment commonly used by people with disabilities.
Cell phones and hearing-aid compatibility: Millions of people use hearing aids or cochlear implants. They rely on cell phones that are compatible with their hearing aids to ensure clear communication. Cell phones that are not compatible can create audible interference. The resulting static or buzzing makes understanding speech difficult.
The Federal Communications Commission (FCC) has issued regulations to assist those with hearing impairments. They require mobile wireless carriers and manufacturers to increase the number of hearing aid-compatible digital phones they offer consumers. Information about hearing aid-compatible handset models must be posted on carrier websites.
ACCESS FOR PEOPLE WITH DISABILITIES: Policy
ACCESS FOR PEOPLE WITH DISABILITIES: Policy
Ensuring access to technological advancements
The Federal Communications Commission (FCC) should develop standards to ensure that telecommunications services and networks are designed to be affordable and accessible to people with disabilities. People with disabilities should consult on any efforts. The Justice Department should enforce these standards.
The FCC should conduct oversight and enforcement to ensure access to technological advancements for people with disabilities. These advancements should benefit people with all types of disabilities, including sensory, physical, speech-related, and cognitive disabilities.
Hearing aid-compatible cell phones
The FCC should monitor and enforce compliance with its rules to increase the number of wireless phones that can be used effectively with auditory aids.