Agencies that refer individuals to nursing facilities and residential care settings should be required to inform the facility when an applicant poses a potential threat to the safety of other resid
States should guarantee and protect the rights of residents.
States should establish a resident’s right to alternative forms of dispute resolution, such as mediation, provided the states do not inhibit or discourage residents or their
Policymakers should enact and strictly enforce antidiscrimination and civil rights laws.
Federal regulations should promote home-care quality assurance standards that are guided by flexible consumer-oriented principles. The prin
Higher levels of government should provide adequate resources when mandating functions to lower levels of government.
States should extend the purview of their existing ombudsman programs to include long-term services and supports delivered in homes.
States should require agencies to establish grievance and appeals procedures and provide consumers with written notice of their right to voice grievances.
States must demonstrate to CMS that their methods to ensure backup workers are available to all individuals who receive Medicaid-funded home and community-based servic
Federal and state governments should ensure that people with dementia and other mental disorders receive necessary treatment and LTSS in the most a