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Agencies that refer individuals to nursing facilities and residential care settings should be required to inform the facility when an applicant poses a potential threat to the safety of other resid

States should provide adequate funding to enable state LTSS ombudsmen to visit all facilities.

States should have a full range of sanctions available, including (but not limited to) civil money penalties, a ban on all new admissions, monitoring of directed plans of co

States should guarantee and protect the rights of residents.

States should establish a resident’s right to alternative forms of dispute resolution, such as mediation, provided the states do not inhibit or discourage residents or their

Policymakers should enact and strictly enforce antidiscrimination and civil rights laws.