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Policymakers should adopt minimum service standards and consumer protections to ensure fair terms and conditions.

Policymakers should ensure network reliability and resiliency for utility and telecommunications services.

State policymakers should prohibit the use of credit scores or reports to determine the rates or deposits of essential residential utility services.

Policymakers should ensure affordable and reliable access to essential communications and utility services for all.

Policymakers should ensure that universal service funds are calculated fairly and distributed equitably.

Policymakers should establish a definition of “universal service” for the energy industry that is similar to the one in the Telecommunications Act of 1996.

Regulators and lawmakers should ensure that consumers with low incomes can afford their utilities. This includes telecommunications, energy, and water.

Defined-contribution plan account holders should have to obtain written spousal consent to take payment from the account in a form other than a joint-and-survivor annuity.

Policymakers should protect consumers against unfair, deceptive, or abusive practices.

Policymakers and the private sector should ensure that products, services, and emerging technologies are created using universal design principles.