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Policymakers should adopt minimum service standards and consumer protections to ensure fair terms and conditions.
Policymakers should ensure network reliability and resiliency for utility and telecommunications services.
Policymakers should establish a definition of “universal service” for the energy industry that is similar to the one in the Telecommunications Act of 1996.
Regulators and lawmakers should ensure that consumers with low incomes can afford their utilities. This includes telecommunications, energy, and water.
Policymakers at all levels should expand access to NEMT for people of varying income and ability levels.
Policymakers should adopt programs to help consumer groups take part in regulatory proceedings. They should fully fund these programs.