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Policymakers should expand opportunities for people to volunteer in their communities. This includes older adults and people with disabilities.

Public transportation provided along a fixed route allows people to get around by bus and rail at designated stops and specific times. It is the backbone of ensuring mobility in urban areas.

Some transportation options and programs provide consumers with more flexibility. They allow passengers to get from one specific location to another rather than travel on a fixed route.

Nearly one in four older adults lives in a rural area. Rural residents are at risk of becoming isolated without adequate transportation opportunities.

All people, regardless of their ability level, should have access to convenient and safe transportation options. Mobility is an essential component of quality of life.

Policymakers should adopt robust service standards and consumer protections to ensure fair terms and conditions for all essential utility and telecommunications services.

Policymakers should adopt and enforce network reliability and resiliency standards for utility and telecommunications services. 

Policymakers should ensure by default that customers’ personal data are secured against unauthorized access, use, or disclosure. This includes information on usage, billing

Privacy disclosures for utility services should be transparent and understandable.

Federal and state policymakers should establish independent utility consumer advocate offices.