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Options for alternative dispute resolution (ADR) should be available. These include mediation and arbitration.

Policymakers should expand access to free or reduced-cost legal services for older adults with low and moderate incomes.

Policymakers should develop and fund programs to make communities safer for residents living in a variety of settings.

Policymakers should encourage intergenerational cooperation.

Policymakers should provide protections for grandparents who are helping to raise their grandchildren or other minors.

Policymakers should adopt robust service standards and consumer protections to ensure fair terms and conditions for all essential utility and telecommunications services.

Policymakers should adopt and enforce network reliability and resiliency standards for utility and telecommunications services. 

Policymakers should ensure by default that customers’ personal data are secured against unauthorized access, use, or disclosure. This includes information on usage, billing

Privacy disclosures for utility services should be transparent and understandable.

Federal and state policymakers should establish independent utility consumer advocate offices.