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All depository institutions should be required to provide basic-banking services affordable to customers with low incomes. This includes low-cost basic checking or savings accounts.
Policymakers and the private sector should ensure that consumers and employees have the right to seek redress through the courts for injury or losses.
Options for alternative dispute resolution (ADR) should be available. These include mediation and arbitration.
Policymakers and the private sector should enact meaningful rules and standards to provide government oversight and consumer protection against nuisance telemarketing calls and telemarketing fraud.
Consumers should be protected against spam e-mail. Policymakers should prohibit misrepresentation of the sender, subject, or content of an e-mail.
Individuals who work for broker-dealers and sell investment products should be required to disclose relevant information and conflicts of interest, regardless of the type of license they hold.
Policymakers should protect the insurability of volunteer drivers who otherwise maintain a consistent risk profile.
Policymakers should conduct robust oversight and enforcement related to scams and fraud.
Merchants should offer their customers a choice of payment methods to ensure that their products and services are widely available.
Financial institutions should offer account features and services that empower financial caregivers while protecting older adults who are under their care. These include: