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Federal and state policymakers should enact and robustly enforce consumer protections in the tenant screening process.

Policymakers should use effective, evidence-based assessment models to identify at-risk drivers of all ages. They should receive counseling or referrals, and appropriate action should be taken.

Policymakers should establish rights and protections for customers who face possible termination of service.  

Policymakers should prohibit fees for the disconnection or reconnection of customers. If fees are allowed, they should be based on actual utility costs. 

Policymakers should ensure strong consumer protections against unfair, deceptive, or abusive acts and practices related to Property Assessed Clean Energy (PACE) loans. 

State policymakers should establish a definition of “universal service” for the energy industry that is similar to the one in the Telecommunications Act of 1996.

Policymakers should create assistance programs to ensure that all households with low incomes can afford adequate water and sewer service. These programs should be fully funded.

Policymakers should explore options for extending the affordability of rental housing units whose subsidies are set to expire. These include: 

Policymakers should help voucher recipients secure appropriate housing. This includes: 

Congress should modify the LIHTC program to enable greater flexibility in the development of housing projects for older adults.