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Policymakers should relax or remove laws and regulations only when there are clear consumer benefits.

Policymakers should ensure that the transition to IP-based services results in high-quality communications services for all consumers (see also

Policymakers should prohibit telecommunications service providers from engaging in unfair, deceptive, or abusive acts and practices.

Policymakers should create consumer protections for wireless communications services. This includes text messages.

Policymakers and regulators should ensure that wireless carriers make wireless E911 technology available as soon as possible in areas where it does not yet exist.

The Federal Communications Commission should monitor and enforce compliance with its rules to increase the number of wireless phones that can be used effectively with audito

Policymakers should ensure that all consumers have access to high-quality voice telecommunications service. The service should be affordable and reliable.

Everyone should have affordable and reliable high-speed internet access in the home, regardless of such factors as geography, race, ethnicity, income, age, and ability level

Policymakers and the private sector should ensure universal deployment of reliable high-speed internet infrastructure.

Policymakers and the private sector should actively work to narrow the significant gaps in adoption of high-speed internet.