State and local policymakers should:
Legislative and regulatory meetings and procedures should promote public participation, be fair, and ensure accountability.
Governments should create and enforce strong ethical standards for government officials. These standards should promote honesty, integrity, and transparency.
Nominees and appointees should be qualified for their chosen roles. They should be committed to the enforcement of the laws they administer or interpret.
Governments should require full and timely disclosures of lobbying activities and expenditures. Restrictions should include provisions such as limits on gifts.
Policymakers should adopt robust service standards and consumer protections to ensure fair terms and conditions for all essential utility and telecommunications services.
Policymakers should adopt and enforce network reliability and resiliency standards for utility and telecommunications services.
Policymakers should ensure by default that customers’ personal data are secured against unauthorized access, use, or disclosure. This includes information on usage, billing
Privacy disclosures for utility services should be transparent and understandable.
Federal and state policymakers should establish independent utility consumer advocate offices.