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These principles build upon AARP’s general consumer principles, which apply to all products and services, including utilities (see also

Policymakers on the federal, state, and local levels have important roles in designing livable communities where residents of all ages can participate fully.

These principles provide a flexible framework that applies to all consumer products and services:

The following principles guide AARP’s efforts to increase the accountability of government officials, promote access, and encourage civic engagement.