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Policymakers should expand opportunities for people to volunteer in their communities. This includes older adults and people with disabilities.

Access to affordable and reliable telecommunications, energy, and water services is crucial to health and economic well-being.

These principles build upon AARP’s general consumer principles, which apply to all products and services, including utilities (see also

Telecommunications and utility services are essential to health, safety, and economic welfare. These services must be reliable, safe, and affordable.

Credit histories and loan records are tools traditionally used by lenders to decide whether to give consumers credit.

All consumers should receive service that meets their daily needs at a reasonable price.

Rapid changes in technology have made protecting consumer privacy increasingly challenging.

Most states and the District of Columbia have established utility consumer advocate offices.

Commissions that regulate utility services have a huge effect on the lives of consumers. Few other government agencies compare.

Prepaid utility service allows customers to pay in advance for electric, natural gas, or water services.