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The IRS and state revenue departments should increase their efforts to make tax forms—including electronic forms, publications, and correspondence—more accessible and understandable.
The government should simplify the recovery of money withheld each year and reduce the need for older individuals who do not owe income tax to file tax returns.
The IRS should continue encouraging taxpayers to file electronically but maintain the option of paper filing without penalty.
Enforcement measures should be applied equitably across income classes and types of taxpayers.
The IRS should increase its audit rate and raise penalties for noncompliance.
The federal government should require state CSBG and SSBG officials to consult with state and local agencies and organizations representing older people and other groups served by the programs.
Policymakers should streamline and coordinate application procedures among different public-benefit programs.
Policymakers should adopt robust service standards and consumer protections to ensure fair terms and conditions for all essential utility and telecommunications services.
Policymakers should adopt and enforce network reliability and resiliency standards for utility and telecommunications services.
Policymakers should ensure by default that customers’ personal data are secured against unauthorized access, use, or disclosure. This includes information on usage, billing
Privacy disclosures for utility services should be transparent and understandable.