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Regulators should assign system costs appropriately to customer classes. This should be consistent with universal service and affordability goals.

Regulators should ensure that residential rate design minimizes flat, fixed charges and fees.

Policymakers at all levels of government should safeguard consumers against unfair, deceptive, or abusive practices.

Policymakers and the private sector should ensure that products, services, and emerging technologies are created using an inclusive design process with universal design principles.

Policymakers and the private sector should ensure that the benefits of the sharing economy extend to older adults and traditionally underserved market populations.

Individual homeowners, particularly older homeowners, should be able to generate income by renting out their properties on a short-term basis. In especially tight housing m

Policymakers and the private sector should ensure affordable access to essential products and services during declared emergencies.

Leaders in the private and public sectors should ensure fairness, transparency, and accountability in algorithmic tools used for informing consequential decisions regarding health and financial wel

Consumers should control the extent to which their personal information may be collected, analyzed, shared, scraped, and sold.