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States should require written home improvement contracts and specify required and prohibited contract provisions. 

States should put in place criminal and civil penalties. 

States should ensure consumers have adequate redress in the event of fraud.

Policymakers and the private sector should support the ability of people of all ages, ability levels, and backgrounds to travel.

Travel should be safe, including during declared public health crises. During such times, travel providers should be required to put in place and publicize safety protocols. 

Travel should include consumer protections, including transparent pricing and access to redress.

States should coordinate LTSS programs, policies, and budgets. This can be done in one state agency or across multiple agencies.

States should develop a comprehensive uniform assessment instrument to determine individual needs and develop a service plan. It should be used in all state LTSS programs. 

Congress should make pre-dispute mandatory arbitration provisions in LTSS contracts unenforceable. 

States should ensure that facility-specific survey results and other information regarding quality are made available to the public in a timely manner.

Policymakers should enact and strictly enforce antidiscrimination and civil rights laws.