Policymakers should adopt minimum service standards and consumer protections to ensure fair terms and conditions.
Policymakers should ensure network reliability and resiliency for utility and telecommunications services.
Policymakers should establish a definition of “universal service” for the energy industry that is similar to the one in the Telecommunications Act of 1996.
Regulators and lawmakers should ensure that consumers with low incomes can afford their utilities. This includes telecommunications, energy, and water.
Policymakers should enact and strictly enforce antidiscrimination and civil rights laws.
States should coordinate mental health services among all appropriate health, LTSS, and aging-network services.
Policymakers should protect consumers against unfair, deceptive, or abusive practices.
Policymakers and the private sector should ensure that products, services, and emerging technologies are created using universal design principles.