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Policymakers should adopt programs to help consumer groups take part in regulatory proceedings. They should fully fund these programs. 

Regulators should be free from conflicts of interest.

Policymakers should prohibit providers of residential utility services from implementing prepaid service programs. 

Policymakers should protect consumers from anticompetitive activities that could increase utility rates.

Policymakers should only approve mergers that demonstrate net long-term, enduring, and sustainable consumer benefits. 

Policymakers should ensure that all consumers have access to essential telecommunications services in their residences. This service should be affordable, reliable, and high-quality.

Policymakers should relax or remove laws and regulations only when there are clear consumer benefits.

Policymakers should ensure that the transition to IP-based services results in high-quality communications services for all consumers (see also the policy on consumer protections in the

Policymakers should prohibit telecommunications service providers from engaging in unfair, deceptive, or abusive acts and practices. This includes fraudulent or misleading marketing. 

Policymakers should create consumer protections for wireless communications services. This includes text messages.