Higher levels of government should provide adequate resources when mandating functions to lower levels of government.
Services should be implemented and operated by the level of government that can most appropriately and efficiently deliver them.
Policymakers should establish independent utility consumer advocate offices on the federal and state level.
Policymakers should adopt programs to help consumer groups take part in regulatory proceedings.
Regulators should be free from conflicts of interest.
Policymakers should ensure consumer protections in wireless communications services, including text messages.
Policymakers should ensure that all consumers have ready access to affordable, reliable, and high-quality voice telecommunications service.
Policymakers and the private sector should ensure universal access to affordable and reliable high-speed broadband throughout the country, including for underserved populat
Policymakers should promote and improve the usability of broadband-enabled technologies.