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All depository institutions should be required to provide basic-banking services affordable to customers with low incomes. This includes low-cost basic checking or savings accounts.
Policymakers and the private sector should ensure that consumers and employees have the right to seek redress through the courts for injury or losses.
Options for alternative dispute resolution (ADR) should be available. These include mediation and arbitration.
Policymakers and the private sector should facilitate the creation of housing options and neighborhoods that encourage and effectively accommodate multiple generations living together.
Individuals who work for broker-dealers and sell investment products should be required to disclose relevant information and conflicts of interest, regardless of the type of license they hold.
Policymakers should protect the insurability of volunteer drivers who otherwise maintain a consistent risk profile.
Policymakers should conduct robust oversight and enforcement related to scams and fraud.
Merchants should offer their customers a choice of payment methods to ensure that their products and services are widely available.
Financial institutions should offer account features and services that empower financial caregivers while protecting older adults who are under their care. These include:
Credit reports and scores should be used as an underwriting tool for consumer loans. They should not be used for other purposes.