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Services should be implemented and operated by the level of government that can most appropriately and efficiently deliver them. 

Policymakers should:

Policymakers should require providers of credit- and debt-related services to provide written contracts to consumers.

Financial capability initiatives should increase the ability of all people to make informed decisions about the use and management of money.

Bankruptcy law should increase consumer protections.

Policymakers should create and rigorously enforce consumer protections in mortgage lending.

Policymakers should issue strong consumer protections against abusive loan servicing practices.

Policies should be in place to avoid unnecessary foreclosures.

States should have the ability to provide consumers with greater protections. Federal protections should serve as a minimum standard.

Congress should ensure the continuity of the home equity conversion mortgages (HECM) program by removing the annual limit on the number of HECMs.