Policymakers should create assistance programs to ensure that all households with low incomes can afford adequate water and sewer service. These programs should be fully funded.
Policymakers should ensure that universal service funds are calculated fairly and distributed equitably.
Policymakers should fully fund telecommunications assistance programs to ensure that all households can afford essential services.
Policymakers should adopt robust service standards and consumer protections to ensure fair terms and conditions for all essential utility and telecommunications services.
Policymakers should adopt and enforce network reliability and resiliency standards for utility and telecommunications services.
Policymakers should ensure by default that customers’ personal data are secured against unauthorized access, use, or disclosure. This includes information on usage, billing
Privacy disclosures for utility services should be transparent and understandable.
Federal and state policymakers should establish independent utility consumer advocate offices.
Policymakers should adopt programs to help consumer groups take part in regulatory proceedings. They should fully fund these programs.
Regulators should be free from conflicts of interest.