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Policymakers should establish a definition of “universal service” for the energy industry that is similar to the one in the Telecommunications Act of 1996.

Regulators and lawmakers should ensure that consumers with low incomes can afford their utilities. This includes telecommunications, energy, and water.

Policymakers should ensure that customers’ personal data are secured against unauthorized access, use, or disclosure.

Privacy disclosures for utility services should be transparent and understandable.

Federal and state policymakers should establish independent utility consumer advocate offices.

Policymakers should adopt programs to help consumer groups take part in regulatory proceedings. They should fully fund these programs.

Regulators should be free from conflicts of interest.