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Policymakers and health care administrators must conduct adequate emergency preparedness planning.

Federal and state governments should ensure the collection and public reporting of comprehensive, accurate data during an epidemic or pandemic and other public health crises or natural disasters. 

Health care providers, businesses, schools, organizations, and individuals should be educated about behavioral risk factors for contracting and spreading serious communicable diseases.

Private health plans must prevent the improper use or release of personally identifiable medical information.

Disparities in the use of prevention and screening services in public and private health insurance programs should be identified.

Policymakers and the private sector should ensure that consumers and employees have the right to seek redress through the courts for injury or losses.

Options for alternative dispute resolution (ADR) should be available. These include mediation and arbitration.

Federal and state governments should encourage coverage and payment of telehealth services for eligible beneficiaries to improve access and the quality of

Payment for telehealth services should be sufficient to incentivize telehealth use by providers and raise value for patients.