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Policymakers and financial institutions should protect consumers with diminished capacity and others at risk of financial exploitation.
All depository institutions should be required to provide basic-banking services affordable to customers with low incomes. This includes low-cost basic checking or savings accounts.
Policymakers should adopt robust service standards and consumer protections to ensure fair terms and conditions for all essential utility and telecommunications services.
Policymakers should adopt and enforce network reliability and resiliency standards for utility and telecommunications services.
Policymakers should ensure by default that customers’ personal data are secured against unauthorized access, use, or disclosure. This includes information on usage, billing
Privacy disclosures for utility services should be transparent and understandable.
Federal and state policymakers should establish independent utility consumer advocate offices.
Policymakers should adopt programs to help consumer groups take part in regulatory proceedings. They should fully fund these programs.
Regulators should be free from conflicts of interest.
Policymakers should protect consumers from anticompetitive activities that could increase utility rates.