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Some telecommunications and utility companies are part of complex corporate structures that can pose risks to consumers.

Mergers and acquisitions in the telecommunications and energy industry are common. Often, they occur when a large utility or holding company buys a smaller utility.

Telecommunications access, including access to high-speed internet service, is a basic necessity for people of all ages, including older adults.

Even though telecommunications services are more important than ever in the information age, many consumers face limited choices for telephone and internet services.

Telecommunications companies sometimes use aggressive marketing practices. In some cases, these have resulted in unnecessary consumer costs or even outright fraud.

Wireless phones have assumed a central role in modern life. For many consumers, including older adults, they have become indispensable.

The official national emergency telephone number in the U.S. is 911. It connects people directly with essential emergency medical, fire, and law enforcement services.

Millions of people use hearing aids or cochlear implants. They rely on cell phones that are compatible with their hearing aids to ensure clear communication.

Voice over Internet Protocol (VoIP) technology is increasingly popular. It allows consumers to make phone calls over an internet connection.

Today, high-speed internet access, commonly referred to as broadband, is essential.