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The Internal Revenue Service (IRS) and the states should increase support for taxpayer assistance programs such as the Tax Counseling for the Elderly and the Volunteer Income Tax Assistance program
The IRS and state revenue departments should increase their efforts to make tax forms—including electronic forms, publications, and correspondence—more accessible and understandable.
The government should simplify the recovery of money withheld each year and reduce the need for older individuals who do not owe income tax to file tax returns.
The IRS should continue encouraging taxpayers to file electronically but maintain the option of paper filing without penalty.
Enforcement measures should be applied equitably across income classes and types of taxpayers.
The IRS should increase its audit rate and raise penalties for noncompliance.
In general, consumer protection laws and regulations should not preempt the ability of lower levels of government to put in place stronger consumer protections.
Consumers should have access to the full range of legal remedies when they have been harmed (see also Private Enfor
Government agencies should collect and report data for groups that are discriminated against, while ensuring consumer choice and control over what data they provide.
Policymakers and the private sector should enact meaningful rules and standards to provide government oversight and consumer protection against nuisance telemarketing calls and telemarketing fraud.
Policymakers should ensure that telemarketing practices incorporate consumer protections. Telemarketers should: