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State policymakers should establish a definition of “universal service” for the energy industry that is similar to the one in the Telecommunications Act of 1996.
Policymakers should create assistance programs to ensure that all households with low incomes can afford adequate water and sewer service. These programs should be fully funded.
The federal government should broadly interpret and vigorously enforce the ADA.
Enforcement of civil and criminal laws should not penalize people unable to pay civil or criminal fees or fines due to poverty.
Policymakers should explicitly allow private individuals to protect their rights in court. All legislation intended to protect individual rights should include a private right of action.
Policymakers should adopt robust service standards and consumer protections to ensure fair terms and conditions for all essential utility and telecommunications services.
Policymakers should adopt and enforce network reliability and resiliency standards for utility and telecommunications services.
Policymakers should adopt programs to help consumer groups take part in regulatory proceedings. They should fully fund these programs.