Policymakers should establish independent utility consumer advocate offices on the federal and state level.
Policymakers should adopt programs to help consumer groups take part in regulatory proceedings.
Regulators should be free from conflicts of interest.
Policymakers should ensure consumer protections in wireless communications services, including text messages.
Policymakers should ensure that all consumers have ready access to affordable, reliable, and high-quality voice telecommunications service.
Policymakers and the private sector should ensure universal access to affordable and reliable high-speed broadband throughout the country, including for underserved populat
Policymakers should promote and improve the usability of broadband-enabled technologies.
Policymakers should ensure that all communities maintain the right to own, operate, or deploy their own broadband network and services.
Policymakers should protect consumers from anticompetitive activities that could increase utility rates.