Policymakers should enact and strictly enforce antidiscrimination and civil rights laws.
States should coordinate mental health services among all appropriate health, LTSS, and aging-network services.
States should coordinate LTSS programs, policies, and budgets. This can be done in one state agency or across multiple agencies.
States should develop a comprehensive uniform assessment instrument to determine individual needs and develop a service plan. It should be used in all state LTSS programs.
Congress should make pre-dispute mandatory arbitration provisions in LTSS contracts unenforceable.
States should ensure that facility-specific survey results and other information regarding quality are made available to the public in a timely manner.
Policymakers at all levels of government should safeguard consumers against unfair, deceptive, or abusive practices.
Policymakers and the private sector should ensure that products, services, and emerging technologies are created using an inclusive design process with universal design principles.