All levels of government and the private sector should adequately fund and support antifraud and anti-abuse efforts.
Companies should disclose age data on their workforce and for new hires.
Policymakers should establish rights and protections for customers who face possible termination of service.
Policymakers should prohibit fees for the disconnection or reconnection of customers. If fees are allowed, they should be based on actual utility costs.
Policymakers should ensure strong consumer protections against unfair, deceptive, or abusive acts and practices related to Property Assessed Clean Energy (PACE) loans.
State policymakers should establish a definition of “universal service” for the energy industry that is similar to the one in the Telecommunications Act of 1996.
Policymakers should create assistance programs to ensure that all households with low incomes can afford adequate water and sewer service. These programs should be fully funded.
Local governments should adopt curb management policies and practices that prioritize the safety of all road users, including pedestrians and cyclists.
Intentional planning is needed to balance the need for micromobility devices (including e-scooters, e-bikes, and dockless bike shares) with the goal of ensuring safe passage for all.