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Travel should include consumer protections, including transparent pricing and access to redress.

States should coordinate LTSS programs, policies, and budgets. This can be done in one state agency or across multiple agencies.

States should develop a comprehensive uniform assessment instrument to determine individual needs and develop a service plan. It should be used in all state LTSS programs. 

Congress should make pre-dispute mandatory arbitration provisions in LTSS contracts unenforceable. 

States should ensure that facility-specific survey results and other information regarding quality are made available to the public in a timely manner.

Policymakers should enact and strictly enforce antidiscrimination and civil rights laws.

States should coordinate mental health services among all appropriate health, LTSS, and aging-network services.

Income earned through employment is the foundation of most people’s savings and retirement income.

Consumers should have access to the full range of legal remedies when they have been harmed (see also Private Enfor

Government agencies should collect and report data for groups that are discriminated against, while ensuring consumer choice and control over what data they provide.