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Policymakers should adopt robust service standards and consumer protections to ensure fair terms and conditions for all essential utility and telecommunications services.

Policymakers should adopt and enforce network reliability and resiliency standards for utility and telecommunications services. 

Policymakers should ensure by default that customers’ personal data are secured against unauthorized access, use, or disclosure. This includes information on usage, billing

Privacy disclosures for utility services should be transparent and understandable.

Federal and state policymakers should establish independent utility consumer advocate offices.

Policymakers should adopt programs to help consumer groups take part in regulatory proceedings. They should fully fund these programs. 

Regulators should be free from conflicts of interest.

Policymakers should prohibit providers of residential utility services from implementing prepaid service programs. 

Policymakers should protect consumers from anticompetitive activities that could increase utility rates.

Policymakers should only approve mergers that demonstrate net long-term, enduring, and sustainable consumer benefits.