States should provide adequate funding to enable state LTSS ombudsmen to visit all facilities.
States should have a full range of sanctions available, including (but not limited to) civil money penalties, a ban on all new admissions, monitoring of directed plans of co
States should guarantee and protect the rights of residents.
States should establish a resident’s right to alternative forms of dispute resolution, such as mediation, provided the states do not inhibit or discourage residents or their
Policymakers should enact and strictly enforce antidiscrimination and civil rights laws.
Federal regulations should promote home-care quality assurance standards that are guided by flexible consumer-oriented principles. The prin
States should be required to conduct annual scheduled in-home surveys that assess clients’ experience and involvement in care plans and outcomes.