Policymakers should establish independent utility consumer advocate offices on the federal and state level.
Policymakers should adopt programs to help consumer groups take part in regulatory proceedings.
Regulators should be free from conflicts of interest.
Policymakers should ensure consumer protections in wireless communications services, including text messages.
The Federal Communications Commission should monitor and enforce compliance with its rules to increase the number of wireless phones that can be used effectively with auditory aid
Policymakers should ensure that all consumers have ready access to affordable, reliable, and high-quality voice telecommunications service.
Policymakers and the private sector should ensure universal access to affordable and reliable high-speed broadband throughout the country, including for underserved populat
Policymakers should promote and improve the usability of broadband-enabled technologies.
Policymakers should ensure that all communities maintain the right to own, operate, or deploy their own broadband network and services.