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Policymakers should use effective, evidence-based assessment models to identify at-risk drivers of all ages. They should receive counseling or referrals, and appropriate action should be taken.

The definition of household in SNAP regulations should be clarified. It should be easier for extended families to qualify for and receive adequate benefits.

Congress and the U.S. Department of Agriculture (USDA) should ensure that states do not deter the use of electronic benefit transfer (EBT) cards needed for services.

Policymakers should adopt robust service standards and consumer protections to ensure fair terms and conditions for all essential utility and telecommunications services.

Policymakers should adopt and enforce network reliability and resiliency standards for utility and telecommunications services. 

Policymakers should ensure by default that customers’ personal data are secured against unauthorized access, use, or disclosure. This includes information on usage, billing

Privacy disclosures for utility services should be transparent and understandable.

Federal and state policymakers should establish independent utility consumer advocate offices.

Policymakers should adopt programs to help consumer groups take part in regulatory proceedings. They should fully fund these programs. 

Regulators should be free from conflicts of interest.