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Policymakers should establish rights and protections for customers who face possible termination of service.  

Policymakers should prohibit fees for the disconnection or reconnection of customers. If fees are allowed, they should be based on actual utility costs. 

Policymakers should ensure strong consumer protections against unfair, deceptive, or abusive acts and practices related to Property Assessed Clean Energy (PACE) loans. 

State policymakers should establish a definition of “universal service” for the energy industry that is similar to the one in the Telecommunications Act of 1996.

Policymakers should create assistance programs to ensure that all households with low incomes can afford adequate water and sewer service. These programs should be fully funded.

Policymakers should ensure that universal service funds are calculated fairly and distributed equitably. 

Policymakers should fully fund telecommunications assistance programs to ensure that all households can afford essential services.

The definition of household in SNAP regulations should be clarified. It should be easier for extended families to qualify for and receive adequate benefits.

Congress and the U.S. Department of Agriculture (USDA) should ensure that states do not deter the use of electronic benefit transfer (EBT) cards needed for services.

Policymakers should strengthen federal and state laws that protect against age discrimination.