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Policymakers should explore new, more consumer-centered systems for providing low-income assistance.
The federal government should require state CSBG and SSBG officials to consult with state and local agencies and organizations representing older people and other groups served by the programs.
Policymakers and the private sector should ensure that consumers and employees have the right to seek redress through the courts for injury or losses.
Options for alternative dispute resolution (ADR) should be available. These include mediation and arbitration.
Policymakers should adopt robust service standards and consumer protections to ensure fair terms and conditions for all essential utility and telecommunications services.
Policymakers should adopt and enforce network reliability and resiliency standards for utility and telecommunications services.
Policymakers should adopt programs to help consumer groups take part in regulatory proceedings. They should fully fund these programs.
Regulators should be free from conflicts of interest.
Policymakers should relax or remove laws and regulations only when there are clear consumer benefits.