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In the absence of national standards, states should enact a comprehensive set of rigorous standards for managed care plans.
Policymakers should enact safeguards to protect consumers against surprise bills.
All managed care plans should be held accountable for their actions that lead to injury or harm to an enrollee.
Consumers should have access to an independent, nonprofit ombudsman program.
States should ensure strong and effective oversight of managed care organizations. Sufficient resources and personnel should be allocated to do this.
Congress and state legislatures should keep Medicare Supplement Insurance (Medigap, or MedSupp) affordable and available to those who need it by: