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Policymakers and the private sector should ensure that organizations effectively protect against unauthorized access to or misuse of consumers’ personally identifiable information

Organizations must effectively inform consumers about how their PII is secured and what actions will be taken in the event of a security breach.

Companies, government agencies, and individuals should protect the unauthorized use, display, collection, and sale of SSNs.

Federal policymakers should strengthen protections and enforcement against identity theft.

National prevention and health-promotion outreach and education campaigns should be developed and implemented by federal, state, and local governments, alo

The public and private sectors should prioritize consumer and family caregiver engagement in health care.

Consumers should be encouraged and empowered to maintain and, where possible, improve their health.

Government and the private sector should fund provider education and training on consumer and family caregiver engageme

All levels of government and the private sector should provide consumers and their families with the information necessary to make informed choices about t

Policymakers and the private sector should provide individuals and their families with the support they need to advocate on their own behalf in interaction