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States should coordinate LTSS programs, policies, and budgets. This can be done in one state agency or across multiple agencies.
States should develop a comprehensive uniform assessment instrument to determine individual needs and develop a service plan. It should be used in all state LTSS programs.
Congress should make pre-dispute mandatory arbitration provisions in LTSS contracts unenforceable.
States should ensure that facility-specific survey results and other information regarding quality are made available to the public in a timely manner.
Policymakers should enact and strictly enforce antidiscrimination and civil rights laws.
States should coordinate mental health services among all appropriate health, LTSS, and aging-network services.
Policymakers should establish requirements or provide incentives for universal design features to be incorporated into homes.
Policymakers and the private sector should implement Universal Mobility as a Service to expand access to transportation for everyone in the community.
Policymakers should establish rights and protections for customers who face possible termination of service.