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Federal regulations should promote home-care quality assurance standards guided by flexible consumer-oriented principles.
States should extend the purview of their existing ombudsman programs to include long-term services and supports delivered in homes.
States should require agencies to establish grievance and appeals procedures and provide consumers with written notice of their right to voice grievances.
States must demonstrate to CMS that their methods to ensure backup workers are available to all individuals who receive Medicaid-funded home- and community-based services are effective.
Federal and state governments should ensure that people with dementia and other mental disorders receive necessary treatment and LTSS in the most appropriate and integrated setting of their choice.
PASRR rules must recognize that people with serious mental illness may not show significant change but still may have unmet mental health needs.
LTSS consumers should have access to a full range of mental health services.
States should coordinate mental health services among all appropriate health, LTSS, and aging-network services.
Funds should be provided for education and training for long-term services and supports (LTSS) workers, especially those in short supply, such as certified nursing assistants.