States should coordinate LTSS programs, policies, and budgets, whether in one state agency or across state agencies.
States should develop a comprehensive uniform assessment instrument to determine individual needs and develop a service plan.
Congress should make pre-dispute mandatory arbitration provisions in LTSS contracts unenforceable.
States should ensure that survey results and other information regarding quality, including comparisons with national standards when possible, are made available to the public in
State and local governments should expand and strengthen consumer protections, as well as consumer outreach and education programs.
Policymakers should enact and strictly enforce antidiscrimination and civil rights laws.
States should coordinate mental health services among all appropriate health, LTSS, and aging-network services.
Policymakers should protect consumers against unfair, deceptive, or abusive practices.
Policymakers and the private sector should ensure that products, services, and emerging technologies are created using universal design principles.
Policymakers and the private sector should ensure that the benefits of the sharing economy extend to older adults and traditionally underserved market populations.