Telecommunications and utility services are essential to health, safety, and economic welfare. These services must be reliable, safe, and affordable.
Credit histories and loan records are tools traditionally used by lenders to decide whether to give consumers credit.
All consumers should receive service that meets their daily needs at a reasonable price. The rates for these services should be fair, reasonable, and affordable.
Rapid changes in technology have made protecting consumer privacy increasingly challenging.
Most states and the District of Columbia have established utility consumer advocate offices.
Commissions that regulate utility services have a huge effect on the lives of consumers. Few other government agencies compare.
Prepaid utility service allows customers to pay in advance for electric, natural gas, or water services.
Some telecommunications and utility companies are part of complex corporate structures that can pose risks to consumers.
Mergers and acquisitions are common in the utility and telecommunications industries. Mergers of competitors or related companies could increase their market power.
Telecommunications access, including access to high-speed internet service, is a basic necessity for older adults.