Policymakers should enact and strictly enforce antidiscrimination and civil rights laws.
States should coordinate mental health services among all appropriate health, LTSS, and aging-network services.
States should coordinate LTSS programs, policies, and budgets, whether in one state agency or across state agencies.
States should develop a comprehensive uniform assessment instrument to determine individual needs and develop a service plan.
Congress should make pre-dispute mandatory arbitration provisions in LTSS contracts unenforceable.
States should ensure that survey results and other information regarding quality, including comparisons with national standards when possible, are made available to the public in
Policymakers should adopt minimum service standards and consumer protections to ensure fair terms and conditions.
Policymakers should ensure network reliability and resiliency for utility and telecommunications services.
Policymakers should establish a definition of “universal service” for the energy industry that is similar to the one in the Telecommunications Act of 1996.
Regulators and lawmakers should ensure that consumers with low incomes can afford their utilities. This includes telecommunications, energy, and water.