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States should coordinate LTSS programs, policies, and budgets. This can be done in one state agency or across multiple agencies.
States should develop a comprehensive uniform assessment instrument to determine individual needs and develop a service plan. It should be used in all state LTSS programs.
Congress should make pre-dispute mandatory arbitration provisions in LTSS contracts unenforceable.
States should ensure that facility-specific survey results and other information regarding quality are made available to the public in a timely manner.
Policymakers should use effective, evidence-based assessment models to identify at-risk drivers of all ages. They should receive counseling or referrals, and appropriate action should be taken.
Federal legislation should provide a minimum level of consumer protections. It should preserve states’ ability to provide additional protections to consumers.
Regulators should ensure robust consumer protections in the financial marketplace. They should provide effective oversight of the financial industry.
Policymakers should adopt robust service standards and consumer protections to ensure fair terms and conditions for all essential utility and telecommunications services.
Policymakers should adopt and enforce network reliability and resiliency standards for utility and telecommunications services.
Policymakers should adopt programs to help consumer groups take part in regulatory proceedings. They should fully fund these programs.